And, you can get that and Nextiva’s call center software implemented in one fell swoop. Nextiva One is super easy to get set up since it’s completely VoIP-centered and cloud-based. However, for useful extras like CRM integration, call pop, texting, and conferencing, I suggest the Professional plan, which is just $4 more per user per month than Essential. For most teams, that just runs you about $20 per user per month (pricing scales up for fewer users and vice versa). Some call centers can likely get away with the lowest-priced Nextiva One plan-Essential-because it comes with unlimited voice and video calling, an auto attendant, Outlook and Google Contacts integration, and local and toll-free numbers. It’s all built on Nextiva One, their all-encompassing VoIP solution that covers voice, video, text, fax, and team chat. Aircall power dialer full#VoIP has made communication from anywhere possible and Nextiva’s platform delivers a full solution for taking your call center and overall communications virtual. We’re quickly leaving the days where call centers only exist in a phone bank in your building. #1 – Nextiva - The Best Way to Take Your Call Center Virtual I’ll explain what they offer and the types of businesses they work well for.Īfter the reviews, I’ve included a brief guide to help you evaluate the leading options and find the one that’s best for you. Read on for in-depth reviews of my top picks. You still have the hard work of engaging your customers and clients, but all the heavy lifting associated with maintaining a call center is off your plate. Modern call center software is all you need to get employees set up, no matter where they are working. Using the best call center software can outfit your teams with the tools they need to communicate more effectively.įorget about the requirements of physical office space or a landline. Nothing scares customers away like hard-to-reach customer service or disorganized sales calls. Want to jump right to the point? My top pick for the best call center software is Nextiva. Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission.
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